Spinbit Withdrawal, KYC, Deposit and Login Problems Solved

You tap the withdraw button, and the next screen shows your request still pending while your balance stays unchanged. The most common cause is that the account has not yet passed a security or identity check, so the payment is held in the queue.

Withdrawal stuck in pending

You see the withdrawal listed as pending for longer than you expected, and the amount is still visible in your balance.

• A first withdrawal always triggers an identity check before any money moves.
• Your chosen payment route does not match the name on the account.
• A bonus is still active and its conditions have not been met.
• The payment provider is asking for extra confirmation from the casino side.
• Your account details are incomplete or out of date.

1. Open your transaction history and note the exact status of the request.
2. Compare the name on your payment method with the name registered on your account.
3. Finish any bonus playthrough that is still open before expecting the money.
4. Make sure your email address and phone number are current in your profile.
5. Clear any unfinished identity step that blocks the payout.
6. Do not submit a second withdrawal for the same amount; it will not speed things up.
7. Give the request a reasonable window to move from pending to processing.
8. Check that no limit on your account is holding the request back.
9. Write down the reference number shown on the withdrawal.
10. Contact support with that reference if the status has not changed after the normal window.

Reach out to support once the request has stayed pending beyond the stated window and all your details are correct.

Identity verification (KYC) stuck or documents rejected

You upload your documents, and the status stays on review or comes back as rejected without a clear reason.

• A photo is blurry, cropped or has a glare over the text.
• The document has expired or the details do not match your profile.
• You sent a screenshot instead of a photo of the original document.
• The file type or size is outside what the upload form accepts.
• Part of the document is covered by your hand or another object.

1. Take a fresh photo of the document in good light, with all four corners visible.
2. Place the document on a plain surface so no pattern shows through.
3. Check that the name, date of birth and photo are readable without zooming.
4. Upload the file in the format the form asks for.
5. Send each document once; duplicate uploads can slow the review.
6. Make sure your profile name matches the document exactly.
7. If a selfie is requested, hold the document next to your face in the same shot.
8. Wait for the review to finish before uploading again.
9. When a document is rejected, read the reason and correct only that issue.
10. For help with the casino spinbit verification process, contact support and attach the same files you uploaded through https://www.spinbit1.co.nz/.

Contact support if a document has been rejected more than once with no clear reason.

Deposit left the bank but is not on the casino balance

Your bank shows the payment as sent, but the casino balance has not changed.

• The payment is still moving between the bank and the casino.
• You used a payment method that is not in your own name.
• A deposit bonus was claimed but the balance update is delayed.
• The payment was sent to an old or incorrect reference.
• Your bank placed the transaction on hold for a security check.

1. Take a screenshot of the bank transaction showing the amount and reference.
2. Refresh your balance after a short wait.
3. Check your transaction history on the casino side for a matching entry.
4. Confirm that the payment method belongs to you.
5. Make sure you did not send the money twice by clicking deposit again.
6. If a bonus was attached, check that the deposit is recorded against it.
7. Note the time of the bank entry and the casino history side by side.
8. Look for any message in your account about a held payment.
9. Do not start a chargeback while the payment is still being traced.
10. Contact support with the bank screenshot and the transaction details.

Contact support as soon as the bank confirms the money left and the casino history shows no matching credit.

Cannot log in or account locked after failed attempts

You enter your details and see a login error or a message that the account is locked after several wrong tries.

• The password or email was typed with a small mistake.
• Too many failed attempts triggered a temporary lock.
• Two-factor authentication codes are out of sync.
• Your account is blocked by a security review.
• You are trying to log in from a device or network the system does not recognise.

1. Type your email slowly and check for extra spaces.
2. Use the show-password option to confirm what you typed.
3. Try the password recovery option if you are unsure of the current one.
4. Enter the latest two-factor code, not an older one.
5. Wait for the lock timer to end before trying again.
6. Switch to a stable network and avoid public Wi-Fi for login.
7. Clear the browser cache or try a private window.
8. Log in from the phone browser if the desktop keeps failing.
9. Do not keep guessing; each wrong attempt can extend the lock.
10. Check your email for any security notice from the casino.
11. Contact support with your username and the error message if the lock remains after the timer.

Contact support when the lock does not clear after the stated wait or when you receive a security notice you do not recognise.

Keep your profile name, payment method and documents matching from the start, and most of these holds never appear.